Shipping Policy

We proudly ship worldwide from Maryland, United States.

Pre-Order Notice

We are currently operating via PRE-ORDER only.
Pre-orders will be shipped between July 21 – August 15, 2025.

Estimated Delivery Times

Please note: Weekends and holidays are not included in processing or shipping times.

• United States: 6–10 business days
  • 3–5 business days processing
  • 3–5 business days shipping
• Canada: 6–12 business days
  • 3–5 business days processing
  • 3–7 business days shipping
• International: 7–15 business days
  • 3–5 business days processing
  • 4–10 business days shipping

Carrier

All U.S. and international orders are shipped via DHL.

During sales or peak holiday periods, please allow up to 15 business days for processing.

Shipping Addresses

Please ensure your shipping address is complete and accurate when placing your order. We may not be able to accommodate address changes once an order has been submitted.

👉 Don’t forget to include and double-check apartment or unit numbers, if applicable.

Shipping Rates

Shipping rates are calculated at checkout.

Free shipping on orders over $300 USD (U.S. & Canada only)

Signature confirmation is available upon request.

Customs, Duties & Taxes

• International shipments may be subject to customs duties and taxes, which are determined by the destination country’s government.
• These charges are the responsibility of the customer and are not included in your shipping fees.
• Shipping fees paid at checkout do not include duties or taxes.
• Duties and taxes are paid directly to your local government upon delivery.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs.
• OBA Designs by NJE does not provide return shipping labels.
• A handling fee will apply to orders that are refused or returned due to incorrect or incomplete addresses.

Item Not Delivered?

If you haven’t received your package within the estimated delivery window, please allow an additional 2–3 business days for potential delays.

If your order still has not arrived and you’ve already contacted the shipping carrier, feel free to reach out to us directly at:

📧 obadesignsbynje@gmail.com

📞 You may also contact your shipping provider:

• DHL: 1-855-345-7447
• USPS: 1-800-275-8777 (ASK-USPS)

Return & Exchange Policy

We do not offer refunds. All eligible returns will be issued as store credit.

You have 14 days from the date of delivery to initiate and complete a return. Items must be received within this 14-day window to qualify for store credit. Returns received after this period will be subject to a 30% restocking fee.

Eligibility for Return

To be eligible for return, items must be:

• In their original, unworn, unwashed, and unaltered condition
• Returned with all original packaging, accessories, and the included return slip

Please ensure your return is securely packaged. Be sure to include the return packing slip with your shipment to avoid delays in processing your store credit.

To start a return, contact us at obadesignsbynje@gmail.com.

Items sent back without first requesting a return via email will not be accepted.

You may contact us at obadesignsbynje@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return the original item (if eligible) for store credit and place a new order separately.

Processing Your Return

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a store credit will be issued. Please allow up to 10 business days for processing.

If more than 15 business days have passed since your return was received and you haven’t heard from us, please contact us at obadesignsbynje@gmail.com.